Delivery and Returns Information
Delivery
We deliver worldwide, but specialise in local Delivery. This area includes Great Britain and Northern Ireland, Scotland and the Highlands, the Channel Islands, and the Republic of Ireland. All free delivery promotions we run will include these areas as standard.
We run various promotions at various times whereby delivery is free when a certain order amount is reached. Please refer to our website as these offers are always placed prominently.
Ocassionally we may run offers via social media, email marketing or other means whereby no minimum order amount is required. This often involves use of a discount or ‘coupon’ code. This is to be entered on the final payment page, known as the checkout page.
At the moment all orders are standard processing times and we advise 3-5 working days, from the date of your order. We aim to offer a next day or rush two day delivery service in the near future.
Once your order is dispatched, a note will be added to your order informing you of the tracking information. It is recommended that once your order is placed and you receive the confirmation email, that you mark the address to your ‘Safe Senders’ list, to ensure you don’t miss any further order notifications.
We use a wide range of delivery partners, although currently your order is most likely to be dispatched by Royal Mail, Evri or Yodel. We choose the partner for your order based on several factors. If you would prefer a certain partner to deliver your order, please state it in the notes section of your order details on the checkout page. We cannot however promise that this service will be used.
If you have an issue with your delivery, you haven’t received it, you’ve had no update, or the tracking hasn’t moved for over 24 hours, please do not hesitate to get in touch with us by emailing [email protected]
Returns
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be faulty and in the same condition with which you received it. It must also be in its original packaging. For faulty capsules, they should be no less than 20% used. That means in a pack of 10 capsules, at least 8 capsules should be unused.
Gift cards are ineligible for a refund.
To begin a return, please email [email protected] explaining why you want to return your item(s). We will reply with a return code that you MUST put inside your return package so we can correctly allocate your return.
Except in the case of faulty items, where we will process and control the return, It is your responsibility to return the affected items, and to ensure it reaches us. We recommend a courier that offers door to door tracking.
Refunds
Once your item has been received by us, we will check over the item and refund all fees including original shipping to the card number with which the purchase was made. If any discounts or loyalty points were used on this purchase, they will not be refunded. You can ask for this to be reviewed on a case by case subject by speaking to the customer services agent dealing with your return.
Please allow up to seven working days for your refund to show on your credit/debit card statement. Refunds are processed immediately before informing you, but banks can take a while to show them on your account.
If it has been more than 2 business days since tracking shows your return arriving at our offices, please reach out to your support agent via email.
Exchanges
Occasionally some pods are faulty due to the manufacturing process. In this case we are normally more than happy to exchange the faulty product. We will confirm this via email and often will not need the faulty item to be returned.
Need Help?
Feel free to email our support team at [email protected] and we will do our best to support you